QUALITY POLITICS
Service Management Policy
Bullhost Cloud Services, S.L. (SPCnet by BUllhost) dedicada a la prestación de servicios de:
- Accommodation
- Hosting
- Dedicated servers (Physical, Cloud)
According to the current catalog of services, which are carried out in:
Parque Tecnológico de Araba / Álava, Albert Einstein, 44 Edif. E6
01510 Vitoria-Gasteiz (Araba/Álava) Tfno: 945 29 71 00
SPCnet by Bullhost mantiene un Sistema de Gestión de Servicios basado en la norma
ISO 20000-1: 2018
with the aim of ensuring an efficient provision of services aligned with the requirements and service levels agreed with customers, and ensuring a continuous improvement approach.
La Dirección de SPCnet by Bullhost considera que la calidad en la prestación de los mismos y la satisfacción de las necesidades de los clientes son aspectos fundamentales para su negocio. Del mismo modo, se hace imprescindible una adecuada gestión de los elementos TI que dan soporte a estos servicios. Es por ello, por lo que SPCnet by Bullhost asume en su Sistema de Gestión de Servicios los siguientes compromisos:
– Ensure customer satisfaction, by meeting the requirements and service levels agreed with them, and ensuring that services are tailored to their needs
- Ensure compliance with applicable legal and regulatory requirements.
- Offer a professional and competitive service, in order to ensure the highest quality in the provision of the service.
- Have technically trained and aware personnel to carry out the tasks with the required quality guarantees.
- Promote continuous improvement and innovation of our activities in the field of quality management and service provision.
- The establishment of the necessary measures to prevent, study and eliminate, whenever possible, the risks that may negatively affect the management of IT Services.
- Ensure effective communication between the personnel involved in the provision of services and customers and users thereof, so that it can be guaranteed that their requirements and needs are met and met.
La Dirección de SPCnet by Bullhost se compromete a aportar los recursos técnicos, materiales y humanos necesarios para garantizar el cumplimiento de los objetivos que SPCnet by Bullhost desarrolla en base a estos compromisos. Esta Política se revisa periódicamente y sirve como marco de referencia para el establecimiento y para su aplicación efectiva, se comunica y es apoyada tanto por la Gerencia como por los trabajadores de la empresa, sus proveedores y clientes.